Shipping policy
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Shipping Policy
Thank you for shopping with P.T.L Little & Living! We're committed to getting your order to you safely and promptly.
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking details once your order has been dispatched.
New Zealand Shipping
- Standard delivery: 3–7 business days
- We ship to all New Zealand addresses, including rural delivery (rural surcharges may apply)
Australia Shipping
- Estimated delivery: 7–14 business days
- International shipping rates are calculated at checkout
International Shipping
- We ship to selected international destinations
- Estimated delivery: 10–21 business days depending on location
- Shipping rates and options are displayed at checkout
Customs & Duties For international orders, please note that customs fees, import duties, and taxes may apply upon delivery. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us via our contact page and we'll investigate with the carrier.
Contact Us For any shipping queries, please reach out via our contact page.